Illustration: AI
The actual losses suffered by Kazakhstani sellers on Wildberries can be assessed as warehouses are cleared and access to goods is restored. According to the Trade Ministry, the marketplace is ready to provide verified loss figures after checking remaining stock and reconciling records. Atameken has reported recorded losses of 1.45 billion tenge affecting more than 223 sellers and is continuing to update the figures (lsm.kz).
How much Kazakhstani sellers on Wildberries have lost
The chamber has recorded losses of 1.45 billion tenge following attacks on Wildberries warehouses in Russia. The figures cover more than 223 Kazakhstani sellers.
“The chamber is currently updating these figures, as Wildberries has not provided official information on compensation amounts,” Atameken explained.
When Wildberries will be able to assess the damage
According to the Trade Ministry, security services are carrying out operations at the affected sites. A procedure has been drawn up, and an inventory commission has been set up to check the goods.
The ability to assess the actual damage depends on clearance work and access to storage areas at each site. Once surviving goods have been recorded, they will be checked against inventory records.
The ministry says Wildberries is ready to provide verified information on Kazakhstani sellers’ losses once this work is complete. The source gives the planned completion date as “November–December of the current year”, but the year of publication has not been established. This is not a confirmed deadline for compensation payments.
How goods at the warehouses will be checked
During the checks, goods will be grouped by their status at the time of the incident. This will account for the stage they had reached in processing or transport:
- in the receiving area;
- in an assigned storage location within the warehouse;
- being sorted;
- in transit for delivery.
Recording surviving goods and checking them against inventory records are part of the assessment procedure described by the Trade Ministry. The checks cover goods with different statuses.
Which values will be used to calculate losses
The assessment takes into account documented damage and related financial figures. The Trade Ministry cited the purchase and retail values of the goods.
Purchase values are established using the original supporting documents supplied by sellers. Retail valuations are calculated after the inventory count, which checks the goods actually remaining in stock.
How sellers are communicating with Wildberries
The company communicates with businesses through the relevant portals. Atameken has held several working meetings with marketplace representatives. They discussed ways to compensate losses and operating conditions for Kazakhstani sellers.
According to the chamber, earlier enquiries to the company and the Trade Ministry went unanswered. The National Chamber of Entrepreneurs therefore sent follow-up requests about payments and the timeline for settling losses.
The Trade Ministry said it continues to work with the marketplace. Atameken also hosts a forum where business representatives and government agencies discuss e-commerce.
In plain terms: what sellers should do now
Atameken is updating the recorded losses of 1.45 billion tenge. According to the Trade Ministry, Wildberries is ready to provide verified figures after checking goods and reconciling inventory records.
If your goods were damaged, we recommend gathering the original supporting documents: these are used to establish purchase values. To contact the company, you can use the portal through which you already communicate with the marketplace.
